SLA - Service Level Agreement

Skyedutrend.com servers are housed in world-class datacenters with 99.9% uptime. In the unusual circumstances that we don't meet 99.9% total uptime in a month(99.5% for Windows), we will gladly refund upto 100% of your monthly fee (5% for every hour of downtime).
Send an email to Sales with your Support ticket number to validate your request.

Illegal Use

Skyedutrend servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data, or material in violation of any applicable law or regulation is prohibited. This includes, but is not limited to: copyrighted material; trademarks; trade secrets or other intellectual property rights used without proper authorization; material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Examples of unacceptable content or links include: pirated software, hacker programs or archives, Warez sites, MP3, and IRC bots.

Adult Content 

Due to the special system and network requirements of adult-oriented sites, pornography and sex-related merchandising are prohibited. This includes sites that may infer sexual content or provide links to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet, or provide links to such sites.

Security

Violations of system or network security are prohibited and may result in criminal and civil liability. Examples include but are not limited to the following: unauthorized access, use, probing, or scanning of systems security or authentication measures, data, or traffic; interference with service to any user, host, or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system, broadcast attacks; forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting. 

Server Resources*

Any web site that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given the option to either pay additional fees (which will depend on the resources required), reduce the resources used to an acceptable level, or upgrade its service to a Dedicated Server plan. Skyedutrend shall be the sole arbiter of what is considered to be a high server usage level. 

Any web hosting account deemed to be adversely affecting server performance or network integrity will be shut down without prior notice.

CGI Scripts*

CGI script sharing with domains not hosted by Skyedutrend is not permitted. Any CGI-scripts deemed to be adversely affecting server performance or network integrity will be shut down without prior notice.

Chat Rooms*

Skyedutrend does not allow customers to install their own chat rooms. Chat rooms tend to require significant system resources and therefore cannot be permitted as an account option. However, for a small charge, Skyedutrend provides Java chat rooms that meet most users' needs and run without hindering system performance.

SSH*

SSH access is give only in case by case basis depending on the job need to be done. These restrictions apply as its abused mostly.

Background Running Programs and Cron Jobs*

Skyedutrend may allow programs to run in the background. These programs will be considered on an individual basis and customers will incur extra charges based on system resources used and operational maintenance needed. If you wish to run background programs please contact Skyedutrend SupportDesk so that we can arrange set-up.

IRC

Skyedutrend does not allow IRC or IRC bots to be operated on our servers.

UCE (Unsolicited Commerce Email) - SPAM

Spamming, the sending of unsolicited mass email from or through a Skyedutrend server or using an email address that is maintained on a Skyedutrend machine is STRICTLY prohibited. Skyedutrend will be the sole arbiter as to what constitutes a violation of this provision. Customers are also in violation of this provision if they engage in spamming using the service of another ISP or IPP, but channel activities through a Skyedutrend server as a mail drop for responses. Violators will be assessed a minimum fine of S$100 and will face immediate suspension.

Server Abuse

Any attempts to undermine or cause harm to a Skyedutrend server or customer are strictly prohibited.

Software Distribution*

Skyedutrend's shared web hosting accounts are not configured for the purposes of distributing software and/or multimedia products. If you wish to distribute software and/or multimedia files, please contact sales [at] Skyedutrend.com to make special arrangements.

Multimedia Files*

Multimedia files are defined as any graphics, audio, and video files. Skyedutrend shared web hosting accounts are not to be used for the purposes of distributing and storing unusual amounts of multimedia files. Any web site whose disk space usage for storing multimedia files exceeds 70% of its total usage, in terms of total size or number of files, will be considered to be using an unusual amount of multimedia files.

Databases*

Any database stored on Skyedutrend's servers shall be limited in size to 70% of the total disk space allotted for that particular domain's plan/web hosting account.

Copyright Violations

The Digital Millennium Copyright Act ("DMCA") sets forth the requirements for valid copyright infringement notification. If you would like to notify Skyedutrend of an infringement of your copyright, the DMCA requires that you:

1. Send your notification to Skyedutrend's designated agent. You may choose to email to abuse [at] Skyedutrend.com
2. Include in your notification the following information
   1. A physical or electronic signature of the copyright owner or a person authorized to act on the copyright owner's behalf (the "Claimant")
   2. Identification of the copyrighted work(s) claimed to have been infringed
   3. Identification of the material claimed to infringe the copyright(s), and enough information for Skyedutrend to locate it
   4. The Claimant's name, address, and telephone number(s)
   5. A statement that the Claimant has a good faith belief that use of the disputed material is not authorized by the copyright owner or his agent
   6. A statement, under penalty of perjury, that the information in the notification of copyright infringement is accurate and that the Claimant is authorized to act on behalf of the copyright owner.

Cancellation policy

All Dedicated Server cancellation requests must be sent by email to Sales, At least 30-days in advance from next billing due date.
Reseller WebHosting cancellation requests must be sent by email to Sales, At least 7-days in advance from next billing due date.
Normal WebHosting cancellation requests must be sent by email to Sales, At least 2-days in advance from next billing due date.

Your Dedicated Server/ Reseller WebHosting plan will be suspended only after the 30/ 7/ 2 days notice-period.
Any pending payments should be cleared.

Domain Registration/ Transfer policy

Domain Registration is done by Skyedutrend.com on the prices mentioned in the website and can change from time to time as per market changes (generally lowering of price only is done and make it more competitive). There is no hidden charges in Registering Domain name. (domain & admin email belongs to you).
Domain Transfer from another Registrars are done free, though domain owners have to pay for 1 year price of domain and their domain is renewed for 1 more year in that price.
For domain registered by us, Transfer Out to another registrar/ provider, we charge 1 year price of domain. There is no Tramsfer Out fee if the domain is renewed two times through us.